Terms of Service
Effective Date: January, 2026
Welcome to Locomotora Carpet Cleaning. These Terms of Service govern your use of our website and your interactions with Locomotora Carpet Cleaning, including requests for quotes, appointment requests, and communications by phone, email, and text message.
By using this website, submitting a form, requesting a quote, or scheduling services, you agree to these Terms of Service.
1. SERVICES
Locomotora Carpet Cleaning provides professional cleaning services, which may include carpet cleaning, upholstery cleaning, tile and grout cleaning, odor treatment, move-out cleaning, and other related cleaning services.
Services are subject to availability and may vary depending on the condition, size, location, accessibility, and specific requirements of the property.
2. QUOTES AND ESTIMATES
Quotes provided through our website, by phone, text message, email, or other communication may be preliminary estimates based on the information provided by the customer.
The final price may change after we inspect the areas or items to be cleaned, particularly if the actual condition, size, number of rooms, stains, pet contamination, furniture, accessibility, or other circumstances differ from the information originally provided.
We will communicate significant changes in pricing before performing additional work whenever reasonably possible.
3. PHOTOS AND INFORMATION SUBMITTED
When requesting a quote, you may have the option to provide photographs and information about the property or items requiring service.
By submitting photographs or other information, you confirm that you have the right to provide that material to Locomotora Carpet Cleaning and authorize us to use it for evaluating your service request, preparing an estimate, communicating with you, and providing the requested services.
4. APPOINTMENTS
Appointment dates and times are subject to availability.
Customers should provide accurate contact and service-location information and notify us as soon as possible if an appointment needs to be changed or canceled.
Arrival times may occasionally be affected by traffic, previous jobs, equipment issues, weather, or other circumstances beyond our reasonable control.
5. ACCESS TO THE PROPERTY
The customer is responsible for providing reasonable and safe access to the areas that are scheduled to be cleaned.
Customers should inform us before service of any conditions that could affect the work, including fragile items, damaged flooring or furniture, pets, restricted areas, access problems, or other hazards.
6. CLEANING RESULTS
We make reasonable efforts to provide professional cleaning results. However, we cannot guarantee that every stain, spot, discoloration, odor, pet contamination, or other condition can be completely removed.
Some conditions may be permanent or may require additional treatment.
Pet urine and other contaminants may penetrate through carpet into the padding or subfloor. Standard carpet cleaning primarily treats the carpet fibers and may not completely eliminate odors or contamination that have reached underlying materials.
Additional odor or specialty treatments may be recommended and may involve additional charges.
7. PRE-EXISTING DAMAGE
Locomotora Carpet Cleaning is not responsible for damage or conditions that existed before our service, including normal wear, permanent staining, loose carpet, damaged seams, weakened fibers, discoloration, damaged grout, unstable furniture, pre-existing water damage, or other deterioration.
Customers should notify us of known damaged or fragile areas before service begins.
8. PAYMENT
Payment is due according to the terms provided at the time services are scheduled or completed.
Additional services requested by the customer may result in additional charges.
Applicable taxes, fees, or other charges may be added when required.
9. TEXT MESSAGE COMMUNICATIONS
When you provide your mobile phone number and affirmatively consent to receive text messages, you authorize Locomotora Carpet Cleaning to send you messages related to your quote request, appointments, scheduling, service updates, and other service-related communications.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing our services.
We will only send marketing or promotional text messages when you have provided the appropriate consent for those communications.
10. EMAIL AND PHONE COMMUNICATIONS
By providing your email address or telephone number when requesting information or services, you authorize us to contact you regarding your request, estimate, appointment, or service.
Marketing communications will be handled according to applicable consent requirements.
11. PRIVACY
Information submitted through our website is handled according to our Privacy Policy.
Please review our Privacy Policy for additional information about how we collect, use, and protect information submitted through our website.
12. WEBSITE USE
You agree not to misuse this website, attempt to interfere with its operation, submit fraudulent information, or use the website for unlawful purposes.
Website information is provided for general informational purposes and may be updated without notice.
13. THIRD-PARTY SERVICES
Our website may use third-party services to provide features such as forms, scheduling, email, text messaging, analytics, or other website functionality.
Your interaction with these services may also be subject to the applicable third party's terms and privacy practices.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Locomotora Carpet Cleaning will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or our services.
Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable law.
15. CHANGES TO THESE TERMS
We may update these Terms of Service periodically to reflect changes in our services, website, business practices, or legal requirements.
The updated effective date will appear at the top of this page.
16. CONTACT US
If you have questions about these Terms of Service, please contact:
Locomotora Carpet Cleaning
Santa Maria, California
Phone: (805) 310-3151